Refund Policy
How ClinicManager handles subscription refund requests, trial periods, onboarding fees, cancellations, and billing support.
Effective date: June 13, 2026
Subscription Refunds
Refund eligibility depends on the signed subscription, order form, pilot agreement, or onboarding terms confirmed with the healthcare organization. Any approved refund is processed through the original billing or agreed payment channel.
Trial and Demo Periods
Free trials, demos, and product evaluations do not create a refund obligation because no subscription payment is collected for those evaluation periods.
Implementation and Onboarding
One-time setup, migration, customization, training, or onboarding fees may be non-refundable once work has started, unless a separate written agreement states otherwise.
Cancellation Requests
Cancellation requests should be sent before the next billing cycle. Access, export support, and data retention after cancellation are handled according to the applicable service agreement.
Contact
Refund or billing questions can be sent to sales@vayuzon.com.